Unfortunately, we are unable at this time to modify orders that have already been submitted. If you’ve placed an order and need to make changes, we can cancel the order, as long as it hasn’t reached the shipping process yet, and place a new order.
Any order that has not yet entered the shipping process is able to be canceled. To cancel your order, please contact Particular Paws customer service department at 1–800–466-3973. Once an order has entered the shipping process, it cannot be cancelled.
Our return policy is easy. If you are not completely satisfied with the product you purchased, simply contact us for a full refund. To initiate a return please call us at 1–800–466-3973 or email firstname.lastname@example.org
All requests for refunds must be initiated within 90 days of purchase in order to qualify for a refund. To initiate a return please call us at 1–800–466-3973 or email email@example.com
We will refund the purchase price and any sales tax incurred but any shipping cost will not be refunded. To initiate a return please call us at 1–800–466-3973 or email firstname.lastname@example.org
Once you receive your order from Particular Paws, please open the box(es) and inspect your order even if you don’t intend to use the products immediately. If there is any error in your shipment, if your items arrived damaged, or if you are missing items from your order please contact customer service so we can take care of the issue for you. Call 1–800–466-3973 or email email@example.com
Some clearance or closeout items may be non-returnable. Any item that is non-returnable will have it clearly indicated in the product description.
Any rewards points received on a returned order will be deducted from your rewards points total when your order is received.